Frequently asked questions

Per order. The cart control adds a single wrap line however many products are in the basket, and picking a different style replaces that line rather than adding a second one.

Yes. A style priced at 0 works exactly like any other, and offering one free option alongside a paid one is a common setup.

It is created as a taxable product, so it follows the same tax rules as the rest of your catalog. If wrapping should not be taxed where you sell, change the tax setting on the Gift Wrap product — Wrapt will leave that alone.

The wrap variant requires shipping, so it counts as a line in the parcel. It carries no weight, so weight-based rates are unaffected — but a rate based on item count will see one more item.

No. Inventory is not tracked on the wrap variants, so they are always available and can never block a checkout.

That is up to your discount. Because wrapping is an ordinary product variant, a discount that applies to all products will include it, and one scoped to a collection will not unless you put the Gift Wrap product in that collection.

As a line item property called “Gift message” on the wrap line. It shows on the order in your admin and on packing slips, which is what gets it to the person packing the box.

You choose, between 50 and 500 characters, in the theme editor. The default is 200 — long notes rarely fit on a card.

Yes, with a switch on the app embed in the theme editor. It applies to every wrap style.

No. The message goes from the storefront into Shopify's cart and stays on the order. It never reaches Wrapt's servers and is never stored by us.

Yes. The control is drawn on the cart page and inside the slide-out drawer, in a more compact form. Themes redraw the drawer from scratch after every cart change, so Wrapt watches for that and puts the control back.

No. The choice belongs where the shopper can see the whole order, which is the cart.

Not today. Wrapping applies to the order as a whole. A shop that needs per-item wrapping usually offers a single style and handles the detail in the gift message.

Wrapt looks for the cart markup that Shopify's own themes and most commercial themes use. On a heavily customised theme it falls back to the cart form, which may not be exactly where you would have placed it. If it lands somewhere odd, write to us with your theme name.

No. Wrapt is a theme app embed you switch on in the theme editor. It writes nothing to your theme files.

Reading that would need permission to read your themes, which Wrapt deliberately does not ask for. So it asks you to tick the step off instead.

Two: permission to manage products, and permission to publish a product to your Online Store. It asks for no access to customers, orders or checkout.

That is Wrapt's. It holds one variant per wrap style, and it is what actually charges the shopper. It is published to the Online Store so the cart can add it, which means it has its own product URL — most themes never link to it, but it is not a secret product. Leave its handle and variants to the app.

Nothing. It is free, with no usage limits and no paid tier. If that ever changes, existing installations will be told first and any billing will run through Shopify.

Wrapping keeps working. The cart reads your wrap options straight out of your own catalog and makes no call to us. What you cannot do during an outage is change your configuration from the admin.

The Gift Wrap product stays in your catalog — Wrapt never deletes it, so past orders keep resolving. Your session is deleted immediately and your wrap style configuration is erased when Shopify sends the shop redaction request, up to 48 hours later.

No. Wrapt requests no customer data and stores none. There is nothing of your shoppers' in our database to lose.